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Support Engineer

Witco is hiring!

About

Founded in 2016, Witco is a Worktech leader in workspace management, flexible office organization, and employee experience. Its expertise ranges from booking a desk or meeting room, to accessing lifestyle services, managing visitors, using digital badges, reporting incidents, and sharing company news and internal events. Witco helps employees stay connected with each other and with their organization, while improving productivity and workplace well-being.

After raising €12 million in a Series A round in 2021, Witco accelerated its international growth. Today, the app serves over 850 clients and is used by thousands of employees worldwide, including at companies such as Sanofi, PwC, Disney, and LVMH.

The company counts more than 80 employees from 11 different nationalities.

Job Description

To support the rapid growth of our customer base, we’re looking for a Support Engineer (Level 2) to join our technical team. You’ll play a key role in diagnosing and resolving complex issues for our enterprise clients—and directly contribute to improving the customer experience on our SaaS platform.

Your mission: troubleshoot, solve, improve

Working closely with our Product, R&D, and CSM teams, you will:

  • Investigate and prioritize technical incidents reported by users.
  • Perform in-depth troubleshooting (log analysis, integration testing, network diagnostics).
  • Reproduce bugs and provide clear, structured documentation for the dev teams.
  • Collaborate with internal teams (Product, Dev, DevOps) to resolve complex cases.
  • Keep customers informed with timely and professional communication.
  • Escalate issues when needed, and follow up until resolution.
  • Contribute to our internal knowledge base and suggest process improvements.

Your profile

  • Degree (Bac+2 / Bac+3 or equivalent) in IT, electronics, networks, or digital systems.
  • Minimum 2 years of experience in technical support, incident analysis, or development.
  • Strong command of Zendesk, JIRA, or similar ticketing tools.
  • Solid understanding of authentication protocols (SSO, OKTA, SAMLv2, OIDC…).
  • Familiar with cloud environments: SaaS, Azure, AWS, or On-Premise.
  • Able to read and analyze logs (JSON, error messages, APIs).
  • Excellent communication skills, well-organized, customer-focused.
  • Fluent French (mandatory) and strong professional English.

Why join us?

  • Key role in a fast-growing European scale-up.
  • Work with skilled, collaborative teams across departments.
  • Hands-on experience with modern tools and real client impact.
  • Friendly office in Paris with frequent afterwork gatherings

Hiring process

  • HR interview – Leo (HR Manager)
  • Technical Interview – Christopher (Technical CSM)
  • Case study + presentation – Michael (Technical CSM) + Quentin (Product Owner) + Charlotte (Chief Customer Officer)
  • Team fit session – Constantin (CPTO) + Yuliya (Support Engineer)

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Education Level: Bachelor's Degree
  • Experience: > 2 years
  • Possible partial remote
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